Warranty Exceptions

WARRANTY EXCEPTIONS:

Before lodging a warranty claim, please ensure you have read through the following exceptions to simplify the process. The Leatherman 25 Year Warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, colour finishes, cleaning, or sharpening. Any of the aforementioned will not be returned to sender with the exception of the Ainsworth Sheath.

This warranty covers products purchased through an authorised dealer and proof of purchase from an authorised dealer may be required.

Leatherman apparel and soft goods are not covered by our 25-year warranty. This policy applies to products purchased from authorised Leatherman websites in Asia Pacific:

You can exchange or return any item as a change of mind* within 30 days of receiving the item, if the item is in its original condition - unused, in original packaging with the original tags still attached.

The Leatherman Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of Leatherman products. This Warranty covers tools purchased for personal use only and does not cover commercial accounts or bulk purchases with the intent to resell repaired or refurbished tools.

CUSTOMISED TOOLS
Please note that any tools with custom markings, engravings or the like, cannot be replaced like for like. Please don't send in sentimental tools under a warranty claim as customisation cannot be replicated in the process.

SKELETOOL AND SKELETOOL CX
We have made a running change to the knife blades on the Skeletool and Skeletool CX multi-purpose tools. If you turn one of these tools in for warranty you may receive the new configuration for repair/replacement. The blade material has not been changed on either model, but the cutting edge has been changed to the following:

  • Skeletool: (ORIGINAL) straight-edge blade (NEW) combo straight/serrated edge
  • Skeletool CX: (ORIGINAL) combo straight/serrated edge (NEW) straight-edge blade 

TREAD WATCH EXCEPTIONS
5-year battery. Warranty: 2-year timepiece, 25-year bracelet.

WANT TO BEGIN THE ONLINE WARRANTY CLAIM PROCESS?
If you feel that your warranty claim is not outlined in the above exclusions, please proceed and start the warranty claim process here.