Leatherman’s warranty covers only the original primary owner and does not cover abuse, alteration, theft, loss or unauthorised and/or unreasonable use of a Leatherman product. This warranty does not cover sheaths, accessories, imprinting, colour finishes, cleaning or sharpening.

We can repair some items. If we cannot repair a faulty item, we will replace it with a factory fully-refurbished tool. This service ensures a quick turn around.

We will replace the returned tool with an equivalent model.

If we cannot repair the tool, we will contact you with the available options. One option is to send the sentimental or engraved tool to the Leatherman factory in Oregon USA for repair. This service takes approximately 3 months and incurs a freight cost. It is very important you mark this on the Warranty Form application below and this can be discussed after the tool has been assessed.

You can return the tool directly to us, or via your local Leatherman retailer. If sending directly to us, simple complete the Leatherman New Zealand Warranty Form below, submit the form and print (response post form, or email you'll receive) and send both the tool and the form to:

Leatherman NZ
89 Austin Street
Onekawa
Napier 4110
Attn: Repairs

Please note: we highly recommend sending your warranty item to us via courier. In the case of NZ Post this means you will need to upgrade from their standard tracked post service to courier. If you do choose to send via post, please expect the processing of your warranty claim to take an additional 2 weeks.